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strong{font-size:10px}.ticket-panel-foot p{color:#87908c;margin:3px 0 0;font-size:9px}.conversation-divider{color:#9aa29e;align-items:center;gap:10px;margin-bottom:19px;font-size:8px;display:flex}.conversation-divider:before,.conversation-divider:after{content:"";background:var(--soft-line);flex:1;height:1px}.message-row{gap:10px;margin-bottom:19px;display:flex}.message-row.outbound{flex-direction:row-reverse}.message-avatar{color:#53645b;background:#eaf0ec;border-radius:50%;flex:none;place-items:center;width:30px;height:30px;font-size:8px;font-weight:800;display:grid}.message-avatar.bot{background:var(--mango-soft);color:#8d5b00}.message-content{max-width:78%}.message-content>div{align-items:center;gap:8px;margin-bottom:5px;display:flex}.message-content strong{font-size:9px}.message-content time{color:#9aa39e;font-size:8px}.message-content p{color:#46534c;background:#f2f5f3;border-radius:4px 11px 11px;margin:0;padding:10px 12px;font-size:11px;line-height:1.55}.message-row.outbound .message-content p{background:var(--mango-soft);border-radius:11px 4px 11px 11px}.timeline{padding-left:4px;position:relative}.timeline:before{content:"";background:var(--line);width:1px;position:absolute;top:6px;bottom:6px;left:8px}.timeline-item{grid-template-columns:17px 1fr;gap:11px;margin-bottom:22px;display:grid;position:relative}.timeline-dot{z-index:1;background:var(--mango);border-radius:50%;width:9px;height:9px;margin-top:3px;box-shadow:0 0 0 4px #fff}.timeline-item strong{text-transform:capitalize;font-size:10px}.timeline-item p{color:#7f8a84;margin:4px 0;font-size:9px}.timeline-item time{color:#a0a8a4;font-size:8px}.review-list{flex-direction:column;gap:10px;display:flex}.review-card{border:1px solid var(--line);border-radius:9px;padding:14px}.review-card>div:first-child{align-items:center;gap:7px;display:flex}.review-card time{color:#969f9a;margin-left:auto;font-size:8px}.rating-dot{background:#a0aaa5;border-radius:50%;width:7px;height:7px}.rating-dot.helpful{background:#41b779}.rating-dot.incorrect,.rating-dot.unsafe{background:#df615b}.rating-dot.partially_correct{background:var(--mango)}.review-card p{color:#5c6861;font-size:10px;line-height:1.5}.review-card>small{color:#939c97;font-size:8px}.label-row{flex-wrap:wrap;gap:5px;margin:10px 0;display:flex}.label-row span{color:#647069;background:#eef2ef;border-radius:5px;padding:4px 6px;font-size:8px}.label-row .training-label{background:var(--green-soft);color:var(--green)}.feedback-overlay{z-index:5;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0f1b1561;place-items:center;padding:18px;display:grid;position:absolute;inset:0}.feedback-modal{background:#fff;border-radius:13px;width:min(500px,100%);padding:22px;box-shadow:0 22px 65px #14271d3d}.feedback-head{justify-content:space-between;align-items:flex-start;margin-bottom:18px;display:flex}.feedback-head h3{margin:6px 0 0;font-size:17px}.feedback-head button{color:#77827c;background:0 0;border:0;font-size:20px}.feedback-modal>label,.form-grid label,.login-form label{color:#66716b;flex-direction:column;gap:6px;margin-bottom:13px;font-size:9px;font-weight:700;display:flex}.feedback-modal input,.feedback-modal select,.feedback-modal textarea,.login-form input{border:1px solid var(--line);width:100%;color:var(--ink);resize:vertical;background:#fbfcfb;border-radius:8px;outline:0;padding:10px;font-size:11px;font-weight:450}.feedback-modal input:focus,.feedback-modal select:focus,.feedback-modal textarea:focus,.login-form input:focus{border-color:#e3b442;box-shadow:0 0 0 3px #ffb0001a}.form-grid{grid-template-columns:1fr 1fr;gap:10px;display:grid}.feedback-modal .checkbox-row{background:var(--green-soft);border:1px solid #cce4d7;border-radius:8px;flex-direction:row;align-items:flex-start;padding:11px}.checkbox-row input{width:15px;margin-top:2px}.checkbox-row span{flex-direction:column;gap:2px;display:flex}.checkbox-row strong{color:var(--green);font-size:9px}.checkbox-row small{color:#639078;font-size:8px;font-weight:450}.modal-actions{justify-content:flex-end;gap:8px;margin-top:17px;display:flex}.login-layout{background:#fff;grid-template-columns:minmax(430px,1.15fr) minmax(400px,.85fr);min-height:100vh;display:grid}.login-story{background:var(--sidebar);color:#fff;flex-direction:column;min-height:100vh;padding:35px 45px;display:flex;position:relative;overflow:hidden}.login-story:after{content:"";border:85px solid #ffb00017;border-radius:50%;width:520px;height:520px;position:absolute;bottom:-250px;right:-260px}.login-brand{font-size:13px;font-weight:750}.story-content{z-index:1;max-width:660px;margin:auto 0;position:relative}.story-kicker{color:#9fb0a7;text-transform:uppercase;letter-spacing:.12em;border:1px solid #43554c;border-radius:20px;padding:6px 9px;font-size:8px;font-weight:800;display:inline-block}.story-content h1{letter-spacing:-.055em;margin:24px 0 17px;font-size:clamp(38px,4.4vw,65px);line-height:1.03}.story-content>p{color:#aebdb5;max-width:590px;font-size:13px;line-height:1.75}.story-stats{border-top:1px solid #33473d;grid-template-columns:repeat(3,1fr);margin-top:40px;padding-top:25px;display:grid}.story-stats div{flex-direction:column;gap:5px;display:flex}.story-stats strong{color:var(--mango);font-size:22px}.story-stats span{color:#8fa298;font-size:9px}.story-footer{color:#899b92;align-items:center;gap:9px;font-size:9px;display:flex}.login-form-wrap{place-items:center;padding:40px;display:grid}.login-form{width:min(370px,100%)}.login-mini-mark{background:var(--mango-soft);color:#916100;border-radius:12px;place-items:center;width:43px;height:43px;font-weight:850;display:grid}.login-form h2{letter-spacing:-.04em;margin:23px 0 7px;font-size:27px}.login-form>p{color:#7e8983;margin:0 0 27px;font-size:11px}.login-form label{margin-bottom:15px;font-size:10px}.login-form input{background:#fff;min-height:43px}.login-form>small{color:#99a19d;text-align:center;margin-top:15px;font-size:8px;line-height:1.5;display:block}.form-error{background:var(--red-soft);color:var(--red);border-radius:7px;margin:-3px 0 12px;padding:9px;font-size:9px}.loading-screen{background:var(--sidebar);color:#b3c1ba;flex-direction:column;justify-content:center;align-items:center;gap:14px;min-height:100vh;display:flex}.loading-screen p{font-size:10px}.loading-line{background:#2b3d34;border-radius:2px;width:120px;height:3px;overflow:hidden}.loading-line span{background:var(--mango);width:45%;height:100%;animation:1.1s ease-in-out infinite loading;display:block}@keyframes loading{0%{transform:translate(-100%)}to{transform:translate(260%)}}@media (max-width:1050px){.app-shell{grid-template-columns:76px minmax(0,1fr)}.sidebar{width:76px;padding-inline:10px}.brand-block{justify-content:center;padding-inline:10px}.brand-block>div:last-child,.nav-item>span:nth-child(2),.nav-section-label,.nav-count,.sidebar-status,.user-copy,.logout-glyph{display:none}.nav-item{grid-template-columns:1fr;justify-items:center;padding:6px}.nav-code{width:30px;height:30px}.user-card{justify-content:center;padding-inline:0;display:flex}.main-area{grid-column:2;padding-inline:20px}.ticket-table-head,.ticket-row{grid-template-columns:1.5fr 1fr .7fr .55fr}.ticket-table-head span:nth-child(3),.ticket-row>span:nth-child(3){display:none}}@media (max-width:760px){.app-shell{padding-bottom:64px;display:block}.sidebar{border:0;border-top:1px solid #31433a;flex-direction:row;width:auto;height:61px;padding:7px 9px;position:fixed;inset:auto 0 0}.brand-block,.sidebar-status,.user-card,.nav-section-label{display:none}.nav-stack{grid-template-columns:repeat(6,1fr);gap:2px;width:100%;padding:0;display:grid}.nav-item{min-height:45px}.nav-item.active{box-shadow:inset 0 -2px var(--mango)}.nav-code{width:29px;height:29px}.nav-item>span:nth-child(2),.nav-count{display:none}.main-area{padding:0 13px 25px}.topbar{height:72px}.topbar h1{font-size:19px}.topbar .eyebrow{display:none}.global-search{grid-template-columns:1fr;width:42px}.global-search input,.global-search kbd{display:none}.global-search>span{text-align:center}.metrics-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.metric-card{min-height:112px;padding:16px}.ticket-card-head{flex-direction:column;align-items:flex-start}.filter-row{max-width:100%;overflow-x:auto}.ticket-table-head{display:none}.ticket-row{grid-template-columns:1fr auto;gap:9px}.ticket-row>span:nth-child(2),.ticket-row>span:nth-child(3),.ticket-row>span:nth-child(5){display:none}.content-grid-two{grid-template-columns:1fr}.span-two{grid-column:auto}.training-hero{flex-direction:column;align-items:flex-start}.login-layout{grid-template-columns:1fr}.login-story{min-height:330px;padding:27px}.story-content h1{font-size:36px}.story-stats{margin-top:24px}.story-footer{display:none}.login-form-wrap{padding:38px 25px}.ticket-meta-grid{grid-template-columns:repeat(2,1fr)}.ticket-actions{flex-wrap:wrap}.ticket-actions .secondary-button{margin-left:0}.form-grid{grid-template-columns:1fr}}@media (max-width:420px){.metrics-grid{grid-template-columns:1fr 1fr;gap:8px}.metric-value{font-size:25px}.story-stats{gap:10px}.story-stats strong{font-size:18px}.ticket-panel{width:100vw}.ticket-panel-head,.ticket-actions,.detail-tabs,.ticket-panel-body,.ticket-panel-foot{padding-inline:16px}}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}